Damaged or Faulty Items:

If your item is damaged or faulty upon receipt, we’ll gladly facilitate its return, exchange, or replacement at no cost to you.

Change of Mind or Unsuitability: If you’ve changed your mind or find the product unsuitable, you can still return or exchange it within 30 days of delivery.

Returns Process: Returns can be initiated by contacting us directly at info@estarenergyuk.com. If you haven’t set up an account with us, please reach out to us via email to raise your return request.

For all returns, please provide your order number, email address, and return reason in your email. We will provide you with instructions on how to return your order. Please send returned items to the following address:

E STAR ENERGY UK LTD
Company number: 12239308
Support Helpline : 0730 910 3984
Support Email: info@estarenergyuk.com
Business Address: 27 St. Cuthberts Street, Bedford, MK40 3JG,

If you are returning multiple items in separate parcels, please ensure you provide separate details for each parcel.