Your Questions, Answered
Customer Support: Get help with orders, shipping, returns, and more.
Questions? We have the answers!
Explore our FAQs to find answers to common questions. Can’t find what you need? Contact our friendly support team.
How do I track my order?
Tracking your order is simple! After shipping, we’ll send you a confirmation email with a tracking number. Click the number or enter it on our tracking page for real-time updates.
What’s your return policy?
We provide easy returns within 30 days. Items must be unused, in original packaging with tags. Contact support to begin.
How fast is shipping?
We know you can’t wait to get your items. Standard shipping takes 3-5 business days within the UK. Times may vary based on availability and location. We always aim for quick delivery.
Do you ship internationally?
Yes, international shipping is available! While delivery times vary by location, additional customs fees and duties may apply. These are the customer’s responsibility.
Contact Us
Reach Out to E Star Energy UK for Excellent Support