Refund Policy and Process

For returns due to damaged or faulty items we’ll reimburse you for the product’s price and initial delivery charges using your original payment method.

For returns due to changing your mind, the maximum refund for delivery will match our least expensive delivery option at the time of ordering, regardless of which option you chose when ordering.

For security reasons, refunds will be processed using the same method of payment used for the original purchase unless otherwise stated. Refunds will be processed within 7 working days of receiving your return.

Refunds in Different Situations

When you successfully place an order and, for any reason, change your mind, the best course of action is to send an email to our support staff at ‘info@estarenergyuk.com.’

If we find your reason valid, we will approve your refund within 1-2 working days. After that, the billing department will process your refund within 7 working days.

Please note that if you want the refund sooner, it will not be possible; you will need to wait at least 7 working days for the refund to be credited to your account.